31AMGA.ORG MARCH 2019
Over the past decade, the U.S. healthcare system has worked on creating a streamlined digital record for patients and providers. Digitizing patient data has produced many benefits, including maintaining
patient history, providing patients with access to their own
data, and using that information to achieve accurate billing.
What the healthcare industry lacks, though, is an operations
platform for patient flow.
Having an automated digital care plan that connects patients
throughout the care continuum, only engaging the care team
when necessary, will revolutionize U.S. health care. The airline
industry found success in the early days with their equivalent,
the “flight plan.” This has evolved into a digital trip experience.
Passengers seamlessly interact with their flight journey
through multiple channels, including websites, email, short
message service (SMS), voice, and apps. Airlines report
By Rick Halton
Cut costs using care traffic control